How to book?

Booking & payment terms

Step 1: Contact us!

Whether you just have a general question, can’t find the right online team-building game for you, or have already chosen your game, your first step should always be to contact us

One of our experts will be waiting for you by phone, e-mail or online call, to help you with everything and guide you through all your questions.

Step 2: Get a quote!

After you’ve contacted us, you will then receive an offer & event plan from us by e-mail. This includes the games recommended for your team and the price as well. This is an official offer, which you are welcome to discuss and consider.

If you accept this offer and confirm it by e-mail, we will send you the brief documentation: the contract and the advance payment request.

Step 3: Contract & advance

The booking can be secured by paying an advance (deposit). The advance is 50% of the program price, and it is refundable if you cancel at least 15 working days before the start of the program. In this case, please feel free to contact us with a new date. If cancelled within 15 working days of the service date, the deposit will not be refunded, but we will try to be as flexible as possible and work with you to find another suitable date.

The booking is considered final when the receipt of the deposit for the service is confirmed and the contract is signed by the you and received by us.

More lawyer things:
Step 4: Lean back & enjoy

From now on, there’s not much to do but wait for the game. In due time before the event, we will send you an invitation with information about the game and a link to the event. We are always on time and will be waiting for you at the start of you event!

Let's Book a Free Demo!

Book a quick online meeting with our colleague and get all the information and insight you need, first-hand, ASAP. 

Bonus: you’ll have the chance to get to know us just before your online team-building event.

Booking & Payment FAQ

Chances are, yes, we are available. As all our events are live and are facilitated by real game masters, our resources are finite. However, we are extremely flexible and will do our best to find you the ideal date and timeframe. Feel free to contact us – we would be happy to check a specific date or several specific dates for availability.
Yes, you can change the date up to 10 days before. We try to keep it as flexible as we can, so if you want to change the date of the program, just contact us, and we will find a better suited day for you.
For perspective, our clients typically look ahead between two weeks and two months. And for a general rule, we can manage all our events given at least two weeks’ notice. However, if you’re looking for a program sooner, feel free to contact us and we’ll do our best to make your [eureka] experience as enjoyable as possible. Our team can provide you with all the information you need the day you contact us, either by email, phone, or online call.
In lots of circumstances, we can show you the environment of the game so you can get a real feel for how the different experiences work. But if we show you a much deeper insight into the program, you may not be able to participate in the same way as the others. Alternatively, we’re always happy to talk through all the different programs so you can really get to understand how they work and what would best fit your team.

To make a reservation, please contact us as soon as possible by e-mail, phone or online call, where you can discuss the details with one of our colleagues. You will then receive an offer from us by e-mail. If you accept this offer and confirm it by e-mail, we will send you the contract and the advance payment request form to order the service.

Our games can be booked and finalised by paying a deposit. The deposit is 50% of the program price. The deposit is refundable if you cancel at least 15 working days before the start of the program. In this case, please feel free to contact us with a new date. If cancelled within 15 working days of the service date, the deposit will not be refunded, but we will try to be as flexible as possible and work with you to find another suitable date.

The booking is considered final when the receipt of the deposit for the service is confirmed and the relevant contract is signed by the you and received by us.

Know more on our Booking page.

You can pay the deposit (advance payment) by bank transfer or online bank card payment (OTP Simple Pay). Same way with the remaining service fee:  you can pay the remaining fee by bank transfer or online bank card payment (OTP Simple Pay) within 15 days after the service is completed (we can extend this period if required). In case of bank card payment, we charge an extra 5% transaction fee.

We normally require a deposit to make a reservation. This is necessary so that you can secure your date and we can safely prepare your entertainment.

We bring several team members to each game, at least two, but sometimes up to ten. When you are booking, their time is booked as well and they are ready to play with you at a professional level. If you change your mind right before the event, they’ve prepared for you unnecessarily. 

Our games can be booked and finalised by paying a deposit. The deposit is 50% of the program price. The deposit is refundable if you cancel at least 15 working days before the start of the program. In this case, please feel free to contact us with a new date. If cancelled within 15 working days of the service date, the deposit will not be refunded, but we will try to be as flexible as possible and work with you to find another suitable date.

The booking is considered final when the receipt of the deposit for the service is confirmed and the the relevant contract is signed by the you and received by us.

Sure! Every time. We will issue an invoice for the advance (deposit) and the final amount, which will be sent to you via the Billingo online billing software. The invoice will be issued electronically and can be sent by post on request.

Prices are net prices and do not include VAT. For services inside the EU, the EU VAT guidelines apply. For services outside the EU, the international service guidelines apply.

Basically, if your company is based in the EU and has an EU VAT ID, then so-called reverse charge applies. You can find more useful information about reverse charge on the official website of EU.

If your company is located outside the EU, our service is VAT-free.

If your company is located in Hungary, we will apply the VAT (27%).

If you order multiple team-building games together, we can offer you a discount on the prices, which must be agreed individually. The mutually agreed prices, reduced by any discounts, will be set out in the contract of engagement to be concluded between you and [eureka].

For 2 games ordered together, the discount is 10% from the total price.
For 3 games ordered together, the discount is 15% from the total price.
For 4 or more games ordered together, the discount is 20% from the total price.

Yes, we do.

Although we currently have a contract with one provider, OTP Simple Pay. OTP is the largest bank in Hungary and one of the largest banking groups in Central and Eastern Europe, with a reliable technical background – so paying on their platform is completely secure. You can pay with MasterCard, Maestro, Visa. Unfortunately, we don’t accept American Express.

Once you have placed your order, we will send you an online advance payment request including a payment link. Clicking on this link will open the OTP Simple Pay payment page, where you can make the payment based on the deposit request. After the event, we will send you the final invoice, which you can also pay by clicking on the payment link.

Unfortunately, we have to charge a 5% fee for credit card transactions.

We are currently unable to accept any other credit card payment methods, but we are working on expanding these options.

Sorry, but you can’t pay with it. The online credit card payment system does not accept American Express.

In this case, we ask you to choose bank transfer.