The formal order is preceded by contacting [eureka], during which we will ask for the necessary information in writing or via an online video call and will assess the conditions for the provision of the service.
A formal quotation will then be sent to the client. A written confirmation from the client will constitute an order. Written confirmation may be sent by e-mail or by post. Following the confirmation, we will send the necessary documents to the contact person on behalf of the client, which will include the service contract and, in some cases, the proforma invoice for an advance payment.
Signature of the contract by the client finalizes the order process and the deal is concluded.
The program is held on a remote online platform. The following platforms are commonly used, but some online team-building games can only be held on certain specific platforms.
Zoom; Webex; Microsoft Teams; Google Meet; Youtube; Mentimeter.
Unless agreed otherwise, we will contact you as soon as possible and discuss about the division of teams, starting time, the participant’s technical knowledge, etc. If you have any questions that you would like answered, you are very welcome to contact us.
Coordination is usually done over online call, phone or by email. If you organize meetings about the event, then we are more than happy to join in a video call and support you with all the information you need for a successful and memorable event.
The prices are net prices and do not include VAT.
The service is VAT-free for customers outside the EU.
For customers within the EU, the reverse charge rules apply.
The service fee is paid in two stages. First, a deposit of 50% of the service fee is paid. This deposit also serves as a security. The remaining 50% is due within 15 days of the service being provided and the invoice being issued.
Payment methods: credit card payment or bank transfer.
The conclusion of the agreement is binding in its entirety. Change of date or cancellation follows these rules:
| Time | Change of date | Cancellation |
|---|---|---|
| +30 days before event date | Yes – if available | 0% of the contract amount is paid |
| 16-30 days before event date | Yes- if available | 25% of the contract amount is paid |
| 3-15 days before event date | Yes- if available | 50% of the contract amount is paid |
| Less than 3 days before event date | Not possible | 100% of the contract amount is paid |
In all cases, changing the type of program or the date is considered a cancellation.
A change in the number of participants may result in a change to the program. If the number of participants changes in such a way that it falls outside the number of participants specified in the program, we are not obliged to provide another program on the agreed date. Nevertheless, we will make every effort to provide a flexible and complete service to our clients in the event of a significant change in the number of participants.
If a change in the program is not possible due to a change in the number of participants and if the fulfilment is not possible due to overbooking, the cancellation rules above apply.
If the number of participants is higher than the contracted number of participants, but the contracted service can otherwise be provided, we will be required to agree the change in number of participants after prior notice and we are entitled to increase the final amount of the service provided in proportion to the number of participants compared to the contracted number. As an example, if a program contracted for 50 participants has 60 participants (+20%) and we have agreed to this change, the final amount of the service will be the contracted amount + 20%. If we do not agree to fulfil the service to the higher number of participants (given that we cannot provide additional resources), the client can only delegate more participants than the contracted number at his own risk. We reserve the right to cancel the event anytime in the case of higher number of participants at client’s own risk, if the client has not noticed us before the event.
If the number of participants is lower than the number of participants specified in the contract, but the contracted service can otherwise be provided, we will provide the service at the price specified in the contract, with compensation for the fee being possible on an individual basis, subject to prior and mutual agreement.
In addition to the above, [eureka] shall be entitled to cancel or interrupt the event and enforce the cancellation conditions to the detriment of the customer if:
We reserve the right to unilateral cancellation due to force majeure. In particular, force majeure shall be deemed to exist if, in connection with a national epidemic or emergency measures, unforeseeable circumstances arise, the consequences of which cannot be avoided by any reasonably foreseeable measures and could not have been foreseen at the time of conclusion of the contract. Force majeure shall also be deemed to exist where the epidemic and emergency measures impose on the contractor an obligation the performance of which could not reasonably be expected of him from the point of view of economic reasonableness. Force majeure shall also include: war, acts of terrorism, natural disasters, unforeseeable changes in the legal environment and unexpected and unforeseeable events affecting persons present on the side of the service provider, such as serious accidents, illness, death or the like involving relatives.
All attributable damages shall be borne by the parties in proportion to their attributability. We exclude our liability for damage occurring at the time of the service but not as a result of the service.
In the event of any dispute, the scope and rules of Hungarian law shall prevail. In the event of a collision of laws, the parties agree to the application of Hungarian law and the intervention of a Hungarian court. In the event of a legal dispute between the parties, the parties submit to the jurisdiction of the Metropolitan Court of Budapest, Hungary (Fővárosi Törvényszék).
